FAQ

We accept:
• Cash (Mauritian Rupees and selected foreign currencies)
• Credit and Debit Cards
• Bank Transfer
• Secure Online Payment (where applicable)

Please note that bank processing fees, currency conversion charges, or international transaction fees may apply depending on the payment method used and applicable monetary and banking regulations in Mauritius.

Payment conditions may vary depending on the rental duration, vehicle category, and booking method.

You can reserve a vehicle directly through our website:

Home

You may also contact us directly via WhatsApp at +230 5259 5035 for personalised assistance.

To confirm a reservation, customers may be requested to provide:
• Proof or copy of a valid driving licence
• Flight details for airport deliveries and collections
• Accommodation name or delivery location details
• Contact information

All reservations remain subject to vehicle availability and confirmation by our team.

Yes. Reservation modifications or cancellation requests must be communicated to our team within 72 hours from the initial reservation confirmation.

Any request made after this period may be subject to availability, administrative charges, cancellation fees, or non-refundable conditions depending on the booking and rental period.

Please note that no refund shall be issued once the vehicle has been delivered, collected, or taken by the renter, or after the expiration of the eligibility period for reservation modification or cancellation.

Sunkave Car Rental Mauritius reserves the right to apply applicable charges where necessary.

We provide vehicle delivery and collection across Mauritius, including:
• SSR International Airport
• Hotels and resorts
• Villas and private residences
• Selected meeting points

Free delivery and collection may apply in selected regions and for qualifying rental durations.

The vehicle must be returned at the agreed date, time, and location specified in the rental agreement.

In the event of a breakdown, accident, or emergency, the renter must contact Sunkave Car Rental Mauritius immediately via our 24/7 assistance service at +230 5259 5035.

The renter must not authorise repairs, move the vehicle unnecessarily, or leave the scene of an accident without prior approval unless required by law or for safety reasons.

A police report may be mandatory in case of accident, theft, or third-party damage.

Yes. We provide delivery and collection services at:
• SSR International Airport
• Hotels and resorts
• Guesthouses
• Selected locations throughout Mauritius

Flight details and accommodation information may be requested to facilitate timely delivery.

Our reservation and customer support services are available 24/7 via WhatsApp and phone assistance.

Advance booking is strongly recommended, especially during peak tourist seasons in Mauritius.

Most of our rental packages include unlimited mileage unless otherwise stated in the quotation or rental agreement.

Certain vehicle categories or promotional offers may be subject to mileage limitations.

Additional drivers may be authorised upon prior approval and submission of:
• A valid driving licence
• Identification documents

Additional driver fees may apply.

Unauthorised drivers are strictly prohibited and may void insurance coverage.

Drivers must:
• Be at least 21 years old
• Hold a valid driving licence
• Have a minimum driving experience of 1 year

International driving permits may be required depending on the country of issue.

Renters must provide:
• A valid driving licence
• Passport or national identity card
• Contact information
• Flight details or accommodation details where applicable

International visitors must ensure their driving licence is legally valid for driving in Mauritius.

Yes. Child seats, booster seats, and selected travel accessories may be provided upon request and subject to availability.

Additional charges may apply depending on the accessory requested.

No. Vehicles rented from Sunkave Car Rental Mauritius are strictly prohibited from leaving the territory of Mauritius.

Any unauthorised use outside Mauritius constitutes a breach of the rental agreement.

The renter remains fully responsible for:
• Traffic fines
• Parking penalties
• Speed camera violations
• Toll violations
• Other legal infractions incurred during the rental period

The renter authorises Sunkave Car Rental Mauritius to communicate renter details to competent authorities where legally required.

Administrative processing fees may apply where the company is required to handle or process such matters.

Yes. We provide 24/7 roadside assistance for mechanical issues covered under normal vehicle operation conditions.

Additional charges may apply for issues resulting from:
• Negligence
• Lost keys
• Incorrect fuel usage
• Flat batteries caused by misuse
• Tyre damage

Yes. Customers are advised to inspect the vehicle during delivery and notify us immediately of any existing damage.

Photos and videos may be taken during handover and return for security and insurance purposes.

The vehicle must not be used:
• Under the influence of alcohol or drugs
• For illegal purposes
• For racing or dangerous driving
• Off-road or on prohibited terrain
• For commercial transport without written authorisation

Any breach may result in cancellation of insurance coverage and additional liabilities.

Personal information provided during reservation or rental procedures is processed solely for:
• Booking purposes
• Legal and insurance requirements
• Operational management
• Security procedures

All information is handled in accordance with applicable Mauritian laws.

A refundable security deposit may be required depending on:
• Vehicle category
• Rental duration
• Insurance conditions
• Customer profile

All rental agreements are governed by the laws of the Republic of Mauritius.

Any dispute shall fall under the jurisdiction of the competent Mauritian courts.