• The Hirer and every Authorised Driver must be at least 21 years old.
• Each driver must present an original, valid driving licence that they have held for at least one year, plus a passport or accepted identification.
• An International Driving Permit or official translation may be required where the licence is not valid or readable in Mauritius.
• Only drivers named and approved in the Rental Agreement may drive. Additional-driver charges may apply.
• The Hirer must ensure that all information and documents supplied are complete, accurate and current.

Bookings may be made through our website, WhatsApp, an authorised payment link or another approved direct channel. A request is not confirmed until Sunkave issues written confirmation and receives any required advance payment.

Information we may require

• Driver’s licence and identification;
• contact, flight, accommodation, delivery and collection details;
• payment confirmation and any information reasonably required for insurance or security checks.

Payment

Accepted methods may include credit/debit card, bank transfer, online payment and cash where agreed. The Hirer bears any bank, intermediary, foreign-exchange or international transaction fees. Prices and included services are those stated in the booking confirmation or Rental Agreement. Any extension or additional service must be approved and paid for.

A refundable security deposit may be required according to vehicle category, rental duration, insurance conditions and customer profile. The amount and payment method will appear in the Rental Agreement.

The Hirer authorises the Company, to the extent permitted by law and supported by rental records, to apply or claim charges for unpaid rent, extensions, fuel, cleaning, smoking, keys, equipment, damage, insurance excess, fines, towing and reasonable administration costs. Any remaining deposit is released after return and inspection, subject to the processing time of the Hirer’s bank or payment provider.

Modification or cancellation requests must be submitted within 24 hours from the date of booking. Requests after that period may incur administrative or cancellation fees, be non-refundable, or depend on availability.

• No refund is due once the Vehicle has been delivered, collected or taken into the Hirer’s possession.
• No refund is due after the stated cancellation or modification eligibility period, except where mandatory law requires otherwise.
• A no-show, failure to supply required documents or failure to meet eligibility requirements may be treated as a late cancellation.
• Unused rental days following an early return are non-refundable unless Sunkave agrees otherwise in writing.

No refund and recovery of unpaid amounts: Any amount already paid is non-refundable once the applicable cancellation period has expired or where another no-refund condition in these Terms applies. Cancellation, no-show, early return or termination does not release the Hirer from any unpaid amount properly due under the booking, Rental Agreement or these Terms.

If legal or recovery action is reasonably required to collect an overdue amount or enforce the Rental Agreement, the Hirer shall bear the reasonable costs actually incurred by the Company, including collection expenses, court costs and attorney’s fees, to the extent recoverable under Mauritian law.

• A displayed make or model may be substituted with a comparable or higher category if unavailable, subject to applicable law.
• Delivery and collection locations, times and charges are those confirmed in the booking. Airport and hotel service is subject to scheduling and location conditions.
• The Hirer must inspect the Vehicle at handover and immediately identify any unrecorded damage. Photos or videos may be taken at handover and return for security, insurance and operational records.
• The Vehicle must be returned to the agreed place, on time, with its keys, documents, equipment and accessories.
• A late return without prior approval will incur a charge equal to one full day’s rental plus VAT, together with any other reasonable operational costs caused by the delay.

• Mileage: unlimited mileage applies only where stated in the confirmed rental package and remains subject to lawful use within Mauritius.
• Fuel: the Vehicle must be returned with the same fuel level recorded at handover under the same-to-same policy. Missing fuel and refuelling service charges may apply.
• The Vehicle must be returned in reasonably clean condition. Excessive dirt, sand, stains, odour, animal hair or other special cleaning may be charged.
• Smoking or vaping in the Vehicle is prohibited. A deodorising or deep-cleaning charge may apply if this condition is breached.

Vehicles are insured in accordance with applicable Mauritian law and policy conditions. Coverage remains subject to the insurer’s terms, exclusions and the Hirer’s compliance with these Terms and the Rental Agreement.

The applicable insurance excess generally ranges from MUR 30,000 to MUR 45,000 per accident or insured incident, but may be higher where the relevant vehicle, policy or risk classification so provides. A separate excess may apply to each accident, loss, damage event or insurance claim. The exact excess amount must be stated in the Rental Agreement before handover.

The Hirer may remain liable for the applicable excess and for losses excluded from cover, including where damage or loss results from negligence, misuse, prohibited use, an unauthorised driver, failure to follow accident procedures, incorrect fuel, lost keys or breach of the Rental Agreement.

Refund of a paid insurance excess: An excess paid by the Hirer will be refundable where the relevant insurer, or a final decision of a competent court, formally establishes that the Hirer or Authorised Driver was not at fault for the accident or insured incident. Any refund will be processed after the insurance claim and liability assessment are completed and after the Company receives the applicable insurance settlement or written confirmation. The Company may deduct any separate amount lawfully due under the Rental Agreement that is not covered by the insurer.

Nothing in these Terms overrides mandatory insurance or consumer law.

The Vehicle must not be used for towing or pushing; racing, speed testing or competition; reckless or dangerous driving; driving under the influence of alcohol or drugs; unlawful activity; paid passenger transport without written approval; off-road use unless expressly authorised; or driving by anyone not listed in the Rental Agreement.

The Vehicle must remain in Mauritius and may not be shipped or transported off-island. A breach may invalidate insurance, result in immediate termination, and make the Hirer responsible for resulting loss, recovery costs and liabilities.

The Hirer is responsible for loss of or damage to keys, documents, road-tax/insurance/fitness papers, accessories, spare wheel, jack, tools and optional equipment. The Hirer may also be responsible for tyre, wheel, battery, clutch, underbody or engine damage caused by negligence, misuse, unauthorised repair, incorrect fuel or failure to respond to a warning light. Fair wear and tear and verified mechanical failure not caused by the Hirer are excluded.

The Hirer must stop safely and contact Sunkave immediately following any accident, damage, breakdown, theft, attempted theft, warning light or mechanical concern.

• Do not admit liability, abandon the Vehicle or arrange repairs/towing without prior approval, except where required to protect life or comply with authorities.
• Contact the Mauritius Police and obtain a police report whenever required by law, Sunkave or the insurer.
• Record the location, time, circumstances, photographs, witness details, other vehicle/driver information and official report reference.
• Cooperate fully with Sunkave and the insurer and submit requested documents promptly.

24/7 assistance: WhatsApp or call +230 5259 5035. Phone calls only: +230 5255 9129 or +230 5980 0035.

The Hirer must inform Sunkave immediately of any accident, impact, theft, attempted theft, mechanical incident or damage occurring during the rental period. If immediate notice is genuinely impossible, the Hirer must notify Sunkave as soon as reasonably possible and, in all cases, no later than the return or collection of the Vehicle.

Failure to disclose an incident or damage during the rental period or at handover may prejudice insurance coverage and may result in the Hirer being held responsible for the resulting loss, investigation, repair, recovery and other lawful costs.

The Hirer must not tamper with the Vehicle or its records, carry out or arrange an unauthorised repair, repaint or alter a damaged area, conceal or camouflage damage, interfere with safety or tracking equipment, or otherwise attempt to prevent Sunkave from identifying the nature or cause of an incident.

Leaving Mauritius does not release the Hirer or any Authorised Driver from obligations or liability arising under the booking, Rental Agreement or these Terms. Where damage or an accident was not reported, was deliberately concealed, or involved tampering, Sunkave may refer the matter to its insurer, legal advisers or competent authorities and may commence civil recovery or other lawful proceedings. The Hirer may be responsible for reasonable investigation, collection, court and attorney’s costs to the extent recoverable under Mauritian law.

The Hirer is responsible for traffic offences, speeding or camera notices, parking penalties, toll or access charges, impoundment and other legal contraventions during the rental. The Hirer authorises Sunkave to provide relevant renter and driver information to competent authorities where legally required. A reasonable processing fee may apply: [CONFIRM amount or calculation].

During a Class III or Class IV cyclone warning, or whenever authorities prohibit or advise against travel, the Vehicle must not be driven. It must be parked securely away from flood-prone areas, rivers, coasts, beaches, trees and unstable structures until authorities declare travel safe.

The Hirer must follow instructions issued by the Government of Mauritius, Mauritius Meteorological Services, the National Disaster Risk Reduction and Management Centre, Mauritius Police Force and other competent authorities. Damage or loss arising from a failure to follow those instructions may be excluded from insurance and charged to the Hirer.

Sunkave may process contact details, passport and licence information, flight and accommodation details, payment records, vehicle images, booking activity and electronic acceptance data to administer rentals, verify identity, prevent fraud, process payments, comply with law, coordinate operations and manage insurance or legal claims.

Information may be shared with payment providers, insurers, professional advisers, service providers and public authorities where necessary and lawful. Further information, including retention periods and data-subject rights, should appear in the Privacy Policy.

To the maximum extent permitted by Mauritian law, Sunkave is not responsible for personal belongings left in the Vehicle, indirect losses, or delay and disruption caused by weather, cyclone, flight changes, road closure, governmental action, banking interruption, third-party technical failure or another event beyond reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including any mandatory rights available to consumers.

These Terms, the booking confirmation and the signed Rental Agreement form the rental contract. Vehicle-specific details in the Rental Agreement—including price, dates, deposit and insurance excess—take priority where inconsistent with general website wording.

If a provision is invalid or unenforceable, the remainder continues in effect. A delay in enforcing a right is not a waiver. Amendments to an existing confirmed rental must be agreed in writing.

These Terms are governed by the laws of the Republic of Mauritius. Disputes fall within the jurisdiction of the competent Mauritian courts, subject to any mandatory consumer dispute rights.