PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site.
Our aim is to be as professional, efficient and courteous as possible with both our customers, and suppliers. In these our Standard terms and conditions “we”, “our” and “us” means Sunkaveadventures.com, “you”, “he”, “she”, “customer” means the person making the reservation includes also all bookings made for 2 or more people and includes all the people travelling with you and for the avoidance of doubt any individual you make a booking on behalf of. It is taken that you are the lead contact for your group and that therefore all correspondence and conversations in respect of arrangements for yourself and all members of your group will take place between you and us. These standard terms and conditions shall form the basis of the agreement for you and your group’s holiday and shall apply to the exclusion of any other terms and conditions whether put forward by you, your group or a third party or whether implied by law or statute. No alteration to these conditions shall be effective unless expressly agreed to in writing by a director of Sunkaveadventures.com.
Limited Right to Use. The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).
Copyright. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right for this information and materials. Nothing on this site should be copied or used for commercial gain without the written consent of the owner.
Acceptance to the Terms and Conditions of Sale. The following sales terms are communicated to each customer every time he processes an order. Processing an order implies that the customer adheres to the Terms and Conditions of Sale.
Clients booking by telephone, online chat, at the office, web or e-mail will be deemed to have read and accepted the Booking Terms Conditions set hereof on the Sunkaveadventures.com website. Clients who processed their booking via third parties [such as agents, hotel representatives, family members or clients with gift vouchers] will be deemed to have read and accepted the Booking Terms Conditions set hereof on the Sunkaveadventures.com website.
In a booking with more than one participants the ‘Client’ will be deemed to have accepted the terms and conditions on behalf of all participants as part of their party, group, family and are to participant and/or take part in the activity/tour/booked package. The ‘Client’ is the participant who makes the booking on behalf of all participants in a multi-participants booking and is named in the ‘Client’ field within the booking. Within these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added at a later date).
Reservations. In order for us to process your request for reservations fully and provide you with the activity on your proffered date, we advise placing your order a minimum of 20 days prior to your travel date. All reservations are subjected to availability. Any disability requiring special attention should be reported at the time of booking. Sun Kave Adventures will make all reasonable attempts to accommodate the needs of the disabled tour participant. In making a booking with Sun Kave Adventures, whether directly through the mauritusattractions.com website or by e-mail, you and all members of your group are understood to have accepted our standard terms and conditions and in the case of group bookings (2 persons & more), that the person making the booking is responsible for making all members of his or her group aware of these conditions.
It is to be noted that Sunkaveadventures.com does not display live availability for the various products featured on the website. All bookings will be confirmed by our customer service staff once a booking is made and as per the actual availability. It is recommended that you contact Sun Kave Adventures before any online booking to confirm the availability for your desired dates and times. In the event a client books an activity without confirming the availability with one of Sun Kave Adventures’ agents, and there is no availability for the requested date & time, a cancellation fee (5% of total amount) will be charged for bank processing fees & handling costs.
Payment system & Payment Methods. Sunkaveadventures.com uses the “MasterCard” secure online payment system. Online Reservations can only be made with a valid credit card. If you do not want to use our payment system or do not own a credit card, you can always contact us directly to discuss alternative payment methods. MasterCard guarantees a high level protection when providing your credit card number. Information regarding the latter is not accessible to third parties and is not communicated to Sunkaveadventures.com and is only kept on the secure database of MasterCard. The order confirmed by the client will be considered valid only when approved by “MasterCard”. If MasterCard does not approve the transaction, the order will be automatically cancelled and the client will be informed by email.
Sun Kave Adventures does not charge a service fee for processing credit card payments. Full payment by credit card is required to make a reservation. For web orders, only credit cards are accepted. Credit cards accepted are:
- VISA
- Mastercard
- American Express
On special requests and following the confirmation of Sun Kave Adventures owner, it is also possible to pay by bank transfer directly to Sun Kave Adventures bank account.
Charge-back customers who pull chargebacks *will* be reported to all major credit bureaus as a delinquent collection account.
Prices. Please refer to the product description for the price of each specific Attraction, Activity, Tour and Excursion. Prices advertised on Sunkaveadventures.com include the price of providing the attractions, the cost of handling, reservation fees, credit cards processing fees, clearance fees and local taxes. Unless detailed otherwise in the specification of the activity, these prices do not include transportation, food, beverages, guide, tips/gratuities to tour directors, drivers, and local guides, and do not include any other service which is not detailed in the specification of the activity. As we act only as an agent for our suppliers, we and our suppliers reserve the right to change, amend or correct prices shown on our site at any time before or after you have booked. Tours and services are subject to currency fluctuation. After you have booked, if the price of your booking changes in such a way, we will pass on the details of the change as soon as possible. Prices are based on the local tariffs offered by our suppliers. The prices for the activities on the website are in Euros. It is also possible to pay for the activities in pound sterling, in such cases the price will be converted at the prevailing foreign exchange rate.
Child rates are available for children based on the age definition specific to that product.
Products/activities. The product offers are valid within the limits of the availablity. These products are offered and supplied to the customer through our suppliers and third parties. The photos, illustrations and other promotional material used for the description of the activity are for the purpose of exemplifying products of the same type of activity. We can’t guarantee that all photos advertised and used on this website illustrate the exact attraction as offered by the service provider. The only purpose of these photos is to give the customers a better understanding of the attractions from such category. The descriptions and illustrations on any of our literature and website are given as approximate representations only, and given in good faith. Please note that indicated return times are according to normal road and weather conditions and may change if conditions are unfavorable. Sun Kave Adventures aims to be accurate on the details shown on its website and in its offers but we make no commitment about the accuracy, reliability, completeness or timeliness of the Material or about the results to be obtained from using our Websites and the Material.
Provision of Service. No compensation of any kind or responsibility can be taken if, due to circumstances beyond our or our supplier’s control, for example, when we have to notify a change to your arrangements after departure, or we or our suppliers cannot supply your arrangements in full or in part as agreed, or you suffer any loss, injury, accident, or damage of any description to person or personal property. A circumstance beyond our or our supplier’s control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes, acts of god, natural or nuclear disaster, high level of water, technical or maintenance problems and bad weather situations or forecasts. Sun Kave Adventures also reserves the right to cancel scheduled tours, attractions and activities at any time in the event of hazardous weather conditions or unforeseen operational problems. Sun Kave Adventures reserves the right to refuse admission to anyone at its sole discretion.
Open Voucher Validation. – Sun Kave Adventures offers its customer the option to order an open voucher for a specific Activity, Attraction, Tour and Excursion. The open voucher can only be used for the specific Activity, Attraction, Tour or Excursion for which it has been purchased as detailed on the order confirmation and on the voucher itself. Please note that the Open Voucher is only valid for use for the relevant activity for which it was purchased and is valid for a period of 3 months from the day of its purchase. Meaning, the activity must begin during the 3 months validation period of the open voucher = must go on the activity within a maximum of 3 months from the date of its purchase.
In case the customer fails in using the open voucher during the period of 3 months, and fails to go on the Attraction, Activity, Tour or Excursion for which it has been purchased, the open voucher will no longer be of any use or value and it will be void. In case of a void open voucher the customer will not be entitled to receive any refund nor compensation against the payment made to purchase the voucher.
In case the customer still wishes to use the open voucher, but will not be able to within the valid 3-month period, they should inform Sun Kave Adventures before the expiration date of the voucher and the voucher date may be extended for a 20% supplement (applicable on the amount paid). This is why we strongly encourage our customers not to wait for the last moment in order to use the open voucher.
Using an Open Voucher for Reserving an Activity. In order for us to process your reservation request in full and provide you with the activity on your preferred date, we strongly advise that you will place your request for reserving the activity a minimum of 20 days prior to the date on which you would like to go/use the activity. All reservations are subjected to availability. In case you request to reserve an Activity, Attraction, Tour or Excursion for a specific date less than 10 days prior to the date on which you would like to go/use the activity, Sun Kave Adventures cannot guarantee that the customer’s reservation will be confirmed or will be done successfully. Accordingly, for late reservations requests made during the period of the last 10 days of the open voucher validation period (referring to the last 10 days out of the 3 months period), Sun Kave Adventures, cannot guarantee that these reservations will be confirmed or done successfully. In case Sun Kave Adventures will not be able to confirm such a late reservations requests, and due to this an open voucher will not be used during the period of 3 months of its validation, the customer will not be entitle to any refund nor compensation against the payment made to purchase this voucher. This is because it is in the customer responsibility to reserve the activity on an earlier stage, while providing Sun Kave Adventures at least 10 days in order to confirm the booking. This is why we strongly encourage our customers not to wait for the last moment in order to use the open voucher.
Reserving the Activity on a specific preferred date. In order for us to process your order request in full and provide you with the activity you desire on your preferred specific date, we strongly advise that you will order the activity a minimum of 20 days prior to the date on which you would like to go/use the activity. All reservations are subjected to availability. In case you request to reserve an Activity, Attraction, Tour or Excursion for a specific date less than 10 days prior to the date on which you would like to go/use the activity, Sun Kave Adventures cannot guarantee that the customer’s reservation will be confirmed or will be done successfully.
Fitness and Medical Conditions: Whilst Sun Kave Adventures is able to provide details on what we consider to be the minimum physical and health requirements for each of our tours/services, we are not medical experts. Sun Kave Adventures’ agents do not provide medical advice. All Clients should consult their physician regarding their fitness for take part in particular tours/activities and such is under the direct responsibility of the client. Certain Tours/services may not be suitable for all clients due to restrictions posed by limitations in mobility, physical or cognitive disability, weight, pregnancy or various other physical or mental conditions. Sun Kave Adventures encourages all clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the clients’ travel with Sun Kave Adventures. Additionally, it is the Clients’ responsibility to assess the risks and requirements of each Tour/service in light of such client’s limitations, physical and mental fitness and condition. Accordingly, and in case the clients, would not be able or would be prevented from participating or completing the activity/tour/package or any other due to physical limitation or due to medical condition, Sun Kave Adventures has no liability to the clients for any cost or damage which they incur. Refund for the cost of any unused part of their tour/service to the clients is not compulsory and will be granted as per the discretion of Sun Kave Adventures. Sun Kave Adventures also reserves the right to treat such booking as cancelled and levy any cancellation fees deemed reasonable by Sun Kave Adventures, in its sole discretion.
Complaints and problems. In the unlikely event that you have any reason to complain or in case you experience any problems with your trip, activity or attraction, this must be brought to the attention of the relevant supplier immediately so that action can be taken to remedy the problem. Unfortunately some problems cannot be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of the day of the activity, while mentioning your booking reference and full details of your complaint. The assistance we provide to resolve your complaint is provided on behalf of our suppliers in our capacity as agents only. We will do our best in order to claim from our supplier a full compensation on your behalf. Please note that If you fail to follow this simple complaints procedure, Sun Kave Adventures will not be able to claim the compensation on your behalf, and accordingly the compensation of which you may otherwise have been entitled to may be affected or even lost as a result.
Damage to or theft of personal belongings. Sun Kave Adventures cannot be held liable if a client’s personal belongings are damaged or stolen during his or her activities. It follows, therefore, that Sun Kave Adventures is not obliged to reimburse its clients for damages in this regard. Each client has a personal responsibility to take due care and attention by keeping close watch on his or her personal belongings and to refrain from bringing valuables to the activity. Sun Kave Adventures shall accept no responsibility for the loss of, or damage to, personal property or valuables. Insurance to cover the loss of baggage and valuables is also highly recommended and is not in any means included in any of our activities/trips/or any other.
Liabilities. Sun Kave Adventures acts as mediator (booking agent) for the relevant suppliers for any service, activity, attraction and/or any other service. Sun Kave Adventures has no liability of any kind whatsoever to you or your group, or dependants for any death, personal injury, loss, consequential loss or damage of any kind you or your group, or your dependants may suffer unless caused by our own negligence. Sun Kave Adventures and suppliers also accepts no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond our and the suppliers control. All matters referring to the attractions and activities supplied to the customer are in the sole responsibility of the Service Provider/third party. The Service Provider/third party will be sole responsible for providing the Attraction with due care, making sure that the service he provided will be of the highest quality, while keeping high service standards. By using Sun Kave Adventures you agree to indemnify Sun Kave Adventures and its employees against any liability, although we may at our discretion agree to assist in the resolution of problems, and take our own action against any supplier and this party who is in breach of its obligations.
Customer’s behavior. As a customer of Sun Kave Adventures you are responsible for you and your party’s/group actions and you are expected to respect your environment and other people around you. All suppliers have every right to terminate, your stay or activity under threat of vandalism, violence or any other behavior deemed inappropriate by them. You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property. In any of these cases mentioned hereof all insurances will be invalidated and you will not have any entitlement to a refund, compensation or to cover any of your expenses of any kind whatsoever. In case of damages or loss caused by you or any member of your group, you will be responsible and liable for full payment for these damages. In some activities, such as rafting, diving, etc, Sun Kave Adventures or our suppliers will request the customer to fill in and sign a waiver. In the case the customer denied to sign on such paper, the supplier could take the decision to exclude the client from that specific activity. No compensation or refund will be given in such a case.
Tickets for Performances, shows, festivals and special events. Tickets for Performances, shows, festivals and special events in any case cannot be cancelled, re-scheduled, or other. We cannot be held responsible to changes of venue or changes of cast made after the booking of your holiday.
Litigation. Any claim or dispute will always be dealt with the best attention, as the person that takes the pains of submitting his claim is presumed to do so in good faith. In case of litigation, the client will at first deal with the company for an amicable solution of the problem. If a solution cannot be found, the Mauritian legal system will be the sole competent legal system.
Applicable rights. The current terms and Conditions are subject to the Mauritian legal system. Any litigation relating to the commercial relationship existing between Sunkaveadventures.com and the client are submitted to the exclusive competence of the Mauritian jurisdictions.
Cancellation by Customer:
If, for any reason, you decide to cancel your confirmed booking, your credit card will be credited with the appropriate amount as per the cancellation policy applicable.
Please note that following our customer oriented booking system which offers multiple order options of either ordering an open voucher or ordering an activity for a specific date, Sun Kave Adventures charges different cancellation charges according to the order option chosen by you and its status (if the activity has been already reserved for a specific date or not):
Cancellation of an Open Voucher before reserving an activity for a specific date:
Please note that if a customer would like to cancel an Open Voucher before it was used to reserve an activity for a specific date, the customer will only be charged with a cancellation fee of 5% of the total price of the voucher (to cover our card processing and handling fees).
Cancellation of a booked activity which has been reserved for a specific date:
This option refers to cases, in which an activity has been booked and reserved by the customer for a specific date, including:
Cancellation of an activity which has been reserved for a specific date as part of the initial order process
Cancellation of an open voucher after it was used by the customer to reserve an activity for a specific date
In both these cases of cancellation of a booked activity which has been reserved for a specific date, cancellation charges apply according to the table here below:
Please note:
All the above refers to working days only (Monday-Friday).
Notice of cancellation will only be effective when it is received by E-mail sent to Sun Kave Adventures: info@sunkaveadventures.com.
Reserved date for the activity = the specific date for which the customer is suppose to go on the activity/attractions/service according to the reservation made by him/her.
These cancellation charges are calculated as a percentage of the total order amount for the activity the customer would like to cancel.
All cancellation request should be sent before 15:00; any cancellation communicated after 15:00 will be taken into consideration as from the next working day.
No refunds are available once a tour, activity, attractions or service has commenced, or in respect of any package, spa treatment, meal or any other services already utilized.
In case an activity is canceled due to bad weather conditions, we guarantee to all of our customers a Full Refund. However, if the activity operates, rain or shine, and the customers decides not to go, the customer will be charged for the last minute cancellation.
In case of a “No Show” or in case a customer arriving late to an activity, the tour will leave on time and the client will be charged for a last minute cancellation.
Entrance tickets to Museums, national parks, Mauritius Aquarium, Mauritius waterpark, Botanical garden, and tickets for special events, are non-refundable in all circumstances.
Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total amount payable by the person/s for the cancelled activity.
If any member of your party is prevented from travelling, that person may transfer their place to someone else. In case the order was made on the name of the person who is prevented from travelling, you must inform Sun Kave Adventures as soon as possible about this change and provide a name of the other person who will use the activity (so we can change the order on his name).
Sun Kave Adventures is not responsible for and shall not be liable for any refund, or other loss arising due to any delay of Cruise lines or a change in docking place, missed flights including irregularity which may be caused by:
(1) any default, wrongful or negligent acts, or omissions of your Travel agency through which you made your booking for your cruise ship/plane.
(2) any defect in or failure of any vehicle, cruise ship , air craft, equipment, used or provided by your booking agency.
(3) any wrongful or negligent acts or omissions on the part of any other party not under Sun Kave Adventures.
(4) Any delay in docking time/ landing time due to bad weather and sea conditions.
(5) Any miscommunication arising due to lack of communication means from your side to Sun Kave Adventures.
Any loss resulting from the above should be reported to your travel Insurance.
Sun Kave Adventures is therefore not liable for any claim arising out of any problem covered in this paragraph.
Cancellation by Sun Kave Adventures:
In the unlikely event of the cancellation of an activity, attraction, package trip by Sun Kave Adventures, we will:
Propose an equivalent trip and/or package to the client.
If the client chooses to refuse that option, then Sun Kave Adventures shall provide 100% full money refund to the customer in the total amount paid by the customer to Sun Kave Adventures for the activity which has been cancelled.
The only exception to the above would be cases of force majeure or as a result of unusual and unforeseeable circumstances beyond our control.
Refunds must be requested by sending an email to info@sunkaveadventures.com to be eligible for consideration. Requests received by any other method including direct email to a staff member or online chat or phone conversation or text message or to the supplier cannot be considered or processed. Refund must be requested within 28 calendar days from the day of the cancellation.
This section defines the terms and conditions of Service Providers (“Suppliers”, ) collaborating with Sun Kave Adventures (“We, “Our”, Us”) and the services we offer.
1.0 Payment Terms
1.1 Payment is to be done as per the net rates (Tour Operator rate sheet) which was provided and agreed upon previously or as per an agreed commission applicable on the public prices being offered by the Service Provider.
1.2 Invoices will be billed in local currency unless agreed otherwise.
1.3 Payment for all invoices will be done only in the form of a bank transfer to the Service Provider’s bank account.
1.4 Unless prior credit arrangements have been made:
1.4.1 Sun Kave Adventures will have 15 business days of credit with every Service Provider applicable from the day of receipt of the invoice from the Service Provider.
1.4.2 Proforma invoices sent from the Service Provider prior to an activity date shall be settled 15 business days after the activity date.
1.4.3 Proforma invoices sent from the Service Provider prior to an activity date shall be followed by a VAT invoice from the Service Provider after the activity date.
2.0 Prices and Rates
2.1 In case of a price or rate change, Sun Kave Adventures shall have a period of at least 10 business days to implement the change on the website and the price/ rate change will be applicable after these 10 business days.
2.2 Bookings that were done prior to the Service Provider communicating a change in rates and/or Sun Kave Adventures effecting a change in rates, will be processed and paid as per the previous rates communicated for that period, at the time of booking.
3.0 Exchange Rates / Currency Fluctuation
3.1 All rates quoted are confidential and mutually agreed by both Sun Kave Adventures and the Service Provider in the preferred currency.
3.2 Sun Kave Adventures does not guarantee currency conversion rates or any quotation where currency conversion is included.
3.3 Sun Kave Adventures reserves the right to adjust rates in case of fluctuations in exchange rates.
4.0 Force Majeure
4.1 In the event that a product or service being offered deviates from the advertised or contractually agreed inclusions , i.e – a change in itinerary, or a circumstance beyond control which includes but is not limited to environmental and weather influences, natural disasters, border closures, government regulations, traffic issues, changes in flight times, terrorist attacks, power failures, opening hours changed at short notice, etc. , the Service Provider will endeavour to offer equivalent alternatives or, if necessary, compensate for omitted service provision through other means.
5.0 Communications
5.1 Methods of communication for any means of acknowledgement, update, requesting change, correction, or addition shall be in writing.
5.2 Suppliers must inform Sun Kave Adventures within 24 hours of any updates, changes, corrections and/or issues.
