If, for any reason, you decide to cancel your confirmed booking, your credit card or your payment effected will be credited with the appropriate amount as per the cancellation policy applicable.
Please note that following our customer-oriented booking system which offers multiple order options of either ordering an open voucher or ordering an activity for a specific date, Sun Kave Adventures charges different cancellation charges according to the order option chosen by you and its status (if the activity has been already reserved for a specific date or not):
Cancellation of an activity reserved for a specific date:
This option refers to cases in which an activity has been booked and reserved by the customer for a specific date, including:
Cancellation of an activity which has been reserved for a specific date as part of the initial order process
Cancellation of an open voucher after it was used by the customer to reserve an activity for a specific date
In both these cases, cancellation charges apply according to the table here below:
Timeframe
Charged as a % of the order amount for the activity
45 days before the date of the activity
10%
30 days before the date of the activity
35%
5 days before the date of the activity
50%
2 days before the date of the activity
100%
Please note:
All the above refers to working days only (Monday-Friday), excluding public holiday
Notice of cancellation will only be effective when it is received by E-mail sent to Sun Kave Adventures: info@sunkaveadventures.com
If a booking is cancelled before it has been processed and Sun Kave Adventures has not yet sent the client the corresponding vouchers, a 6% cancellation fee will be charged.
If your cancellation request is approved and confirmed by the Provider on the day ONE after submitted your booking, an applicable fee of ten percent (10%) will be charged to the total amount of your booking. This fee covers the necessary processing and administrative costs associated with making the requested changes to the booking.
Reserved date or time for the activity = the specific date or time for which the customer is supposed to go on the activity/attractions/service according to the reservation made by him/her.
These cancellation charges are calculated as a percentage of the total order amount for the activity the customer would like to cancel.
All cancellation request should be sent before 15:00; any cancellation communicated after 15:00 will be taken into consideration as from the next working day.
No refunds are available once a tour, activity, attractions or service has commenced, or in respect of any package, spa treatment, meal or any other services already utilized.
In case an activity is canceled due to bad weather conditions, we guarantee to all of our customers a Full Refund. However, if the activity operates, rain or shine, and the customers decides not to go, the customer will be charged for the last minute cancellation.
In case of a “No Show” or in case a customer arriving late to an activity, the tour will leave on time and the client will be charged for a last minute cancellation.
Entrance tickets to Museums, national parks, Mauritius Aquarium, Mauritius waterpark, Botanical garden, and tickets for special events, are non-refundable in all circumstances.
Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total amount payable by the person/s for the canceled activity.
If any member of your party is prevented from traveling, that person may transfer their place to someone else. In case the order was made on the name of the person who is prevented from traveling, you must inform Sun Kave Adventures as soon as possible about this change and provide a name of the other person who will use the activity (so we can change the order on his name).
Refunds must be requested by sending an email to info@sunkaveadventures.com to be eligible for consideration. Requests received by any other method including direct email to a staff member or online chat or phone conversation or text message or to the supplier cannot be considered or processed. Refund must be requested within 28 calendar days from the day of the cancellation.
Once the refund request has been submitted, please note that it will be processed by our accounting team, which may take up to 21 working days.
Cancellation by Sun Kave Adventures
In the unlikely event of the cancellation of an activity, tour, excursion, attraction, package trip by Sun Kave Adventures, we will:
Propose an equivalent trip and/or package to the client.
If the client chooses to refuse that option, then Sun Kave Adventures shall provide 100% full money refund to the customer in the total amount paid by the customer to Sun Kave Adventures for the activity which has been canceled. In case an activity is canceled due to unforeseen conditions, then, Sun Kave Adventures is not liable to provide the client with a refund for the taxi fare or to cover any other charge (except for processing a full refund of the direct amount paid for the activity).
The only exception to the above would be cases of force majeure or as a result of unusual and unforeseeable circumstances beyond our control.
Note:
The above stated Cancellation close is applicable ONLY in case the activity has been canceled by Sun Kave Adventures taking into consideration of no amendment done from the client side on the original booking.
Refunds must be requested by sending an email to info@sunkaveadventures.com to be eligible for consideration. Requests received by any other method including direct email to a staff member or online chat or phone conversation or text message or to the supplier cannot be considered or processed. Refund must be requested within 5 days calendar days from the day of the cancellation.
Cancellation of an activity for which there was a change in date and time:
In case a booking has been confirmed for a specific date or time, and later, as per the client’s request, the booking was changed to a different date or time, which afterwards gets canceled by Sun Kave Adventures or by the client for any reason, Sun Kave Adventures may charge the client the cancellation charge according to the original date or time of the booking made. For example, for an activity which was originally booked for March 15th, and on March 14th (the day before), the client did contact Sun Kave Adventures, informing Sun Kave Adventures that they will not be able or do not wish to attend the activity on March 15th and requesting to postpone the activity to March 20th; Sun Kave Adventures changed the booking accordingly. then, on the day itself the activity was canceled due to weather conditions. In such case, Sun Kave Adventures may charge the client a cancellation fee as per the original change in the original booking, meaning as per the 1-day cancellation.
